{"id":807,"date":"2023-08-14T16:22:27","date_gmt":"2023-08-14T15:22:27","guid":{"rendered":"https:\/\/www.abhrsolutions.co.uk\/?p=807"},"modified":"2023-08-14T16:22:43","modified_gmt":"2023-08-14T15:22:43","slug":"exit-interviews","status":"publish","type":"post","link":"https:\/\/www.abhrsolutions.co.uk\/exit-interviews\/","title":{"rendered":"Exit Interviews"},"content":{"rendered":"

What is an exit interview?<\/h2>\n

An exit interview is a discussion or on-line questionnaire that takes place with an employee as they exit the business and the purpose of the discussion is to gather information about their new job role (although they aren\u2019t obliged to tell you anything) but more importantly to get their views on aspects of the business including communication, development opportunities, training, leadership, culture and general observations.<\/p>\n

Let\u2019s not kid ourselves, some exit interviews are just an opportunity for an embittered or aggrieved employee to get a whole load of stuff off their chest \u2013 they may slag off their line manager (maybe with good reason), criticise the business for their communications, moan about the fact they were overlooked for promotion and the oldest one in the book \u201cI\u2019ve never had an appraisal\u201d.<\/p>\n

Are exit interviews a statutory requirement?<\/h2>\n

No, there is no legal foundation to an exit interview, however, they are regarded as good practice and if the process is used well, can give some excellent feedback to the leadership team.<\/p>\n

However, I\u2019ve known businesses who are required to do an exit interview because this it is part of an HR process within their Quality Management systems.<\/p>\n

Is there any benefit in carrying out an exit interview?<\/h2>\n

Yes, but only as long as the business is prepared to listen and learn, take on board the feedback and to identify a trend \u2013 for instance, high attrition in a certain team might be attributed to a particular individual supervisor or line manager. This person may \u2013 for all we know \u2013 have bullying tendencies but no-one is prepared to put their head above the parapet and challenge the behaviour.<\/p>\n

But it is important to recognise that exit interviews will only be done with employees who have given their notice and are about to move on so, therefore, they will probably be quite outspoken or maybe, disillusioned, demoralised, de-mob happy and they don\u2019t really care what they say. Some of what they say will need to be filtered.<\/p>\n

It could be argued that exit interviews carried out by the line manager have limited value because the employee will be guarded in what they say and may also be reliant on this person for a reference. So, a level of independence in the exit interview process definitely has value \u2013 this may be from the HR team or an external, independent person who doesn\u2019t have a conflict of interest.<\/p>\n

What sort of issues get raised in an exit interview?<\/h2>\n

It\u2019s a bit like when a business carries out an anonymous employee motivation survey, you can be sure that the top issues that will be criticised will be<\/p>\n

Training and development<\/em> \u2013 specifically poor or limited opportunity and possibly limited career progression and not promoting from within.<\/p>\n

Communication<\/em> \u2013 however good your communications are, they will be criticised because the employee will remember the one instance where you failed to communicate something.<\/p>\n

Pay and benefits<\/em> \u2013 probably because they will be moving to a better paid job with more benefits<\/p>\n

Performance appraisal\/PDR<\/em> \u2013 it is an easy target and employees will criticise the frequency of the process and its value \u2013 \u201cI haven\u2019t had an appraisal for 3 years!\u201d\u00a0<\/strong><\/p>\n

Can you spot trends in exit interviews?<\/h2>\n

Yes, without doubt. There may be pockets of discontent in the business which maybe to do with a small team or it may be directly related to a specific individual. However, there may be wider deep rooted problems in connection with the leadership team and culture.<\/p>\n

Spotting a trend is one thing \u2013 doing something about it is quite a different issue. People will often say things like \u2013 \u201c5 people have left because of him\/her\u2026.\u201d Prove it! It is very difficult to prove that one person is responsible for the exodus in a team \u2013 it\u2019s quite possible and likely but how can you prove it?<\/p>\n

Don\u2019t just base a trend on exit interview qualitative information \u2013 use data to validate findings.<\/p>\n

Do you need to do exit interviews when an employee is made redundant?<\/h2>\n

No – the process is likely to have limited value because the employees are likely to have a bit of a grudge and they are unlikely to give a balanced point of view. Probably not worth wasting your time!<\/p>\n

How do you get maximum value from an exit interview process?<\/h2>\n